A meet-and-greet and priority immigration service. A Sondax host waits for you inside Terminal 2, walks your group to the priority lane, and stays nearby until you are cleared. Most travellers are through in 20 to 30 minutes on the standard lane, or 5 to 15 minutes on the diplomatic lane.
Most of our bookings are two to four people travelling together: a family off a charter flight, a couple, parents visiting. You book once, enter the number of passengers, and one host handles everyone. Children under 2 travel free, based on the date of birth in the passport.
Phu Quoc airport was designed for 4 million passengers a year. In 2025 it handled close to 6 million, and international arrivals to the island jumped 74% in the first seven months alone, led by Korea, China and India.
On the busiest days more than 40 international flights land here, many of them charters arriving in the same window. When that happens, a small terminal fills up fast.
| Package | Which lane | Typical wait |
|---|---|---|
| Silver Arrival | Lane 4/5 at Terminal 2 | 20 to 30 minutes in peak season |
| Gold Arrival | Lane 2/3, the diplomatic and ABTC lane | 5 to 15 minutes |
| Diamond Arrival | The no-queue lane, the fastest option on the island | Almost no waiting at passport control |
| Silver Departure | Priority exit immigration | Around 20 minutes |
Diamond Arrival needs a photo of your passport page in advance. Not sure which package fits your flight? Message us your flight number before you book and we will tell you what the queue normally looks like at that time.
Families with young children arriving after a long charter flight. Elderly passengers. Anyone on a short island holiday who does not want to spend the first hour of it in a queue instead of on the beach.
Free cancellation up to 30 minutes before your scheduled service time, during local business hours. You get a full refund.
Once a booking reaches no-show status, cancellation and refund requests cannot be accepted, whatever the reason.
Message us instead of cancelling. Rescheduling to a new flight is free as long as you tell us before the original service time.
Priority Check-in only works on UO, C6, KC and DV/VSV flights, and cannot be arranged once the airline counter has opened. If we cannot deliver it, that portion is refunded and the rest of your package runs as normal.
Message us on the same chat app you used during booking, or reply to your confirmation email. Refunds go back to your original payment method.
Our team contacts you on the details you gave at checkout, confirms the booking and sends the meeting point and time. You do not have to chase us.
All we need back is the passport details of every traveller and your flight number, plus your visa approval letter if you have one, because the airport will not register the service without them. On Diamond Arrival we also need a photo of your passport page. You can reply on WhatsApp, LINE, WeChat, KakaoTalk, Viber, Zalo or Telegram, whichever you prefer.
Where we meet you: Arrival Hall, International Terminal 2.
Where we meet you: Entrance Gate, 1st Floor, International Departure Terminal, near the cafe. We send a photo of the exact spot by chat.
Message us before the original service time. Rescheduling is free.
Sondax Travel is operated by Hoa Binh Trade Consulting and Tourism LLC, a licensed Vietnamese international tour operator (licence No. 01-2640/2024/CDLQGVN-GP LHQT). The host who meets you is part of our own team at Phu Quoc International Airport.
Your booking goes straight to our operations team at the airport, not to a marketplace support desk. We message you first to confirm the meeting point, and if your flight changes, you tell the same people who will be waiting for you.
Nothing is added at checkout and there is no separate taxes and fees line. What is shown next to the package is what your card is charged, in USD.
Our team works at Phu Quoc International Airport every day. They know which charter groups are landing that afternoon, which lane is moving and who is on duty. It is also why we can take requests up to 4 hours before your flight, and can still help after you have landed.
WhatsApp, LINE, WeChat, KakaoTalk, Viber, Zalo or Telegram, answered by our own team at Phu Quoc. Support runs 24/7, and our staff on the ground use translation tools for guests from Korea, China, India, Japan and beyond.
Silver on Lane 4/5, Gold on the diplomatic and ABTC lane, Diamond on the no-queue lane. We tell you the lane you are actually getting before you pay.
Fast track at Phu Quoc, Tan Son Nhat, Noi Bai, Da Nang and Cam Ranh, alongside private transfers and day tours in Vietnam. If your trip has more than one airport in it, the same team handles all of them.
Fast track gives you access to a priority lane that moves considerably faster than the regular queue. Actual waiting time still depends on airport traffic, immigration procedures and peak arrival patterns outside our control. The service does not guarantee zero waiting time, and under airport security rules our staff cannot accompany passengers past the immigration counter. They make sure you are in the correct priority lane and stay nearby until you have cleared.
A booking becomes a no-show, and is non-refundable, if you do not appear at the meeting point or do not follow the instructions provided, if your flight number, date or time changes and you do not tell us beforehand, if the flight information you gave us is incorrect or incomplete, or if we try to reach you at service time and cannot get a response.
Please keep your phone connected to the internet on travel day so our team can reach you.
A meet-and-greet and priority immigration service. A Sondax host waits inside Terminal 2 holding a placard with your name and flight number, and walks your group to a priority immigration lane instead of the general queue.
Phu Quoc airport was designed for 4 million passengers a year and handled close to 6 million in 2025. On the busiest days more than 40 international flights land here, many of them charters arriving in the same window, and a small terminal fills up fast. Silver Arrival clears in 20 to 30 minutes in peak season, Gold Arrival in 5 to 15 minutes on the diplomatic lane, and Diamond Arrival with almost no waiting at passport control.
Silver uses Lane 4/5 at Terminal 2. Gold uses Lane 2/3, the lane used by diplomats and ABTC card holders. Diamond uses the no-queue lane, the fastest option on the island, and needs a photo of your passport page in advance so we can register you before you land.
Yes, and most of our bookings are exactly that. Enter the number of passengers when you book: the price is per person and one host handles the whole group. Children under 2 travel free, based on the date of birth in the passport. Tell us in Special Requests if anyone needs a wheelchair, has reduced mobility, or is travelling with an infant.
Book at least 4 hours before your arrival or departure time. That is what our Phu Quoc team needs to register the service with the airport and assign a host to your flight. If you have landed and are already facing a queue you did not expect, message us right away and we will tell you immediately whether we can still reach you. A surcharge applies on same-day requests because we have to send someone to you at short notice.
No. Phu Quoc has no priority X-ray lane, on any package. Every passenger goes through security screening individually. Our service speeds up immigration, not security. This is the main difference between Phu Quoc and our Hanoi, Ho Chi Minh and Da Nang services.
UO (HK Express), C6 (Centrum Air), KC (Air Astana) and DV/VSV (SCAT Airlines) only. Check your airline code before booking that package. On any other airline, book Silver Departure instead. If the airline cannot provide the service on the day, the Check-in portion of your fee is refunded. Note that at peak hours a short queue can still form at the priority counter, and Priority Check-in cannot be arranged once the airline counter has officially opened.
Yes, if you hold a foreign passport. Vietnam requires a free online pre-arrival information declaration at prearrival.immigration.gov.vn, submitted within three days of arrival, which produces a QR code you show at the immigration counter. It is separate from your visa, and fast track does not replace it. Complete it before you fly: doing it at an airport kiosk on arrival costs you the time you just paid us to save.
No. Fast track at Phu Quoc covers international arrivals and departures only, because the service is built around the immigration process.
You are responsible for holding a valid visa or entry document. If you are travelling on a visa approval letter, our host assists you at the visa-on-arrival counter. The government stamping fee of USD 25 per person is not included in our price and is paid directly at the counter.
Nothing to do. We track your flight and adjust the meeting time. Just keep your phone connected to the internet on travel day so our team can reach you.
Message us before the original service time and we reschedule to the new flight at no extra cost. Almost every no-show we see is a flight change nobody told us about, and a no-show is non-refundable.
On arrival, our host is in the Arrival Hall of International Terminal 2, holding a placard with your name and flight number. On departure, we meet you at the Entrance Gate on the 1st Floor of the International Departure Terminal, near the cafe, and we send you a photo of the exact spot by chat.
No. This service speeds up immigration clearance, not baggage handling. If you need porter assistance or help retrieving luggage, tell us before you travel and we will say what is possible that day.
Payment is processed online through OnePay, Vietnam's licensed payment gateway, by credit card or bank transfer. You pay Sondax Travel directly, operated by Hoa Binh Trade Consulting and Tourism LLC, a licensed Vietnamese international tour operator (licence No. 01-2640/2024/CDLQGVN-GP LHQT).
Free cancellation up to 30 minutes before your scheduled service time, during local business hours, refunded to your original payment method. Once a booking reaches no-show status, refunds cannot be accepted.
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Free cancellation 30 min before service
