A meet-and-greet and priority immigration service. A Sondax host waits inside Terminal 2 holding a board with your name, walks your group past the general queue to the priority lane, and stays nearby until you are cleared. Most passengers are through in about 20 minutes.
Most of our bookings are two to four people travelling together: a couple, a family with children, parents visiting. You book once, enter the number of passengers, and one host handles everyone. Children under 2 travel free, based on the date of birth in the passport.
Noi Bai is northern Vietnam's main gateway. It handles more than 90,000 passengers on an average day, rising above 115,000 at peak. When several long-haul flights land in the same window, the immigration hall can hold 1,000 or more people at once, and a 45 to 60 minute wait, standing, right after a long flight, is normal.
| Package | Which lane | Typical wait |
|---|---|---|
| Silver Arrival | Lane 4/5 at Terminal 2 | 20 to 30 minutes even in peak season |
| Diamond Arrival | Lane 2/3, the lane used by diplomats and crew | 5 to 15 minutes |
| Silver Departure | Priority exit immigration at Gate A | Around 20 minutes |
| Gold Departure | Priority exit immigration and priority X-ray screening | Around 15 minutes |
Diamond is worth the extra if you are landing at peak hour or have a connection to catch. Not sure which fits your flight? Message us your flight number before you book and we will tell you what the queue normally looks like at that time.
Business travellers landing for meetings. Families with small children who cannot stand in line for an hour. Elderly passengers. Anyone with a tight connection to a domestic flight. And travellers who would rather spend their first hour in Vietnam eating pho than queuing.
Free cancellation up to 30 minutes before your scheduled service time, during local business hours, refunded to your original payment method.
Once a booking is classified as a no-show, cancellation and refund requests cannot be accepted, whatever the reason.
Message us instead of cancelling. Rescheduling to a new flight is free as long as you tell us before the original service time.
Message us on the chat app you used when booking, or email the address on your confirmation.
All we need back is the passport details of every traveller and your flight number, plus your visa approval letter if you have one, because the airport will not register the service without them. You can reply on WhatsApp, LINE, WeChat, KakaoTalk, Viber, Zalo or Telegram, whichever you prefer.
Message us on your preferred chat app straight away and send the passport details of every traveller, your flight number, and your visa approval letter if you have one. The airport will not register the service without them.
Where we meet you: inside Terminal 2, before the immigration hall.
Where we meet you: the Departure Hall at Gate A.
Message us before the original service time. Rescheduling is free.
Sondax Travel is operated by Hoa Binh Trade Consulting and Tourism LLC, a licensed Vietnamese international tour operator (licence No. 01-2640/2024/CDLQGVN-GP LHQT). The host who meets you is part of our own team at Noi Bai.
Nothing is added at checkout and there is no separate taxes and fees line. What is shown next to the package is what your card is charged, in USD.
WhatsApp, LINE, WeChat, KakaoTalk, Viber, Zalo or Telegram, answered by our own team at Noi Bai. Our hosts are in Terminal 2 every day, so they know which lane is moving and who is on duty.
Lane 4/5 on Silver, Lane 2/3 on Diamond, Gate A on the way out. We tell you the lane you are actually getting before you pay.
Fast track at Noi Bai, Tan Son Nhat, Da Nang, Cam Ranh and Phu Quoc, plus private transfers and day tours. If your trip has more than one airport in it, the same team handles all of them.
Fast track gives you access to a faster immigration lane. Actual processing time still depends on airport traffic, immigration staffing and security conditions outside our control. We aim to cut your time at immigration significantly, not to remove the process entirely.
A booking is treated as a no-show, and is non-refundable, if you are not at the meeting point, if your flight details change without telling us, if the flight information you gave is wrong and our team cannot locate you, if we cannot reach you at service time, or if you choose the regular lane after the booking is arranged.
Almost every no-show we see comes from a flight change we were not told about. If anything moves, message us and we will reschedule at no extra cost.
A meet-and-greet and priority immigration service. A Sondax host waits inside Terminal 2 holding a board with your name and walks your group past the general queue to a priority immigration lane. Gold Departure also covers priority X-ray security screening.
Noi Bai handles more than 90,000 passengers on an average day and above 115,000 at peak. When several long-haul flights land together, a 45 to 60 minute wait is normal. Silver Arrival uses Lane 4/5 and usually clears in 20 to 30 minutes even in peak season. Diamond Arrival uses Lane 2/3, the diplomatic and crew lane, and usually clears in 5 to 15 minutes.
Yes, and most of our bookings are exactly that. Enter the number of passengers when you book: the price is per person and one host handles the whole group. Children under 2 travel free, based on the date of birth in the passport. Tell us in Special Requests if anyone needs a wheelchair, has reduced mobility, or is travelling with an infant.
Book at least 4 hours before your arrival or departure time. That is what our Noi Bai team needs to register the service with the airport and assign a host to your flight. Later than that, use an Already at the Airport package and message us: we will confirm availability before you pay.
Silver packages use Lane 4/5 at Terminal 2. Diamond Arrival uses Lane 2/3, the lane used by diplomats and crew. On departure we work through the priority exit immigration lane at Gate A. If a lane is closed on the day, our host takes you to the fastest one open and tells you before you reach it.
No. Fast track at Noi Bai covers international arrivals and departures only, because the service is built around the immigration process.
Yes, if you hold a foreign passport. Vietnam requires a free online pre-arrival information declaration at prearrival.immigration.gov.vn, submitted within three days of arrival, which produces a QR code you show at the immigration counter. It is separate from your visa, and fast track does not replace it. Complete it before you fly: doing it at an airport kiosk on arrival costs you the time you just paid us to save.
You are responsible for holding a valid visa or entry document. If you are travelling on a visa approval letter, our host assists you at the visa-on-arrival counter. The government stamping fee of USD 25 per person is not included in our price and is paid directly at the counter.
Passport details for every traveller in the booking, your flight number, and your visa approval letter if you have one. The airport will not register the service without them. Send everything on your preferred chat app as soon as you have paid.
Nothing to do. We track your flight and adjust the meeting time. Just keep your phone reachable on the chat app you used to book.
Message us before the original service time and we reschedule to the new flight at no extra cost. This matters: almost every no-show we see is a flight change nobody told us about, and a no-show is non-refundable.
On arrival, our host is inside Terminal 2 before the immigration hall, holding a board with your name on it. On departure, we meet you in the Departure Hall at Gate A, and you message us when you get there.
No. Priority check-in is not part of our Noi Bai packages. You check in and drop your bags yourself, then we take over at the immigration lane. If you need help with luggage on arrival, ask us before you travel and we will tell you what is possible.
Payment is processed online through OnePay, Vietnam's licensed payment gateway, by credit card or bank transfer. You pay Sondax Travel directly, operated by Hoa Binh Trade Consulting and Tourism LLC, a licensed Vietnamese international tour operator (licence No. 01-2640/2024/CDLQGVN-GP LHQT).
Free cancellation up to 30 minutes before your scheduled service time, during local business hours, refunded to your original payment method. Once a booking is classified as a no-show, refunds cannot be accepted.
I give this service 10/10. Arrived in Hanoi - Noi Bai International Airport on the 4th of August 2026 @ 2:45pm. I booked this service the evening before we travelled, after making the payment I immediately messaged the company on the WhatsApp number provided & they confirmed the booking, created a group to give me full details of the process, we sent them our documents & they sent us pics of where their counter is. Upon arrival in Noi Bai it was easy to spot it & they had a printed our names.. As soon as we arrived the lady waiting for us took my husband's paperwork because he had to apply for a visa on arrival. We went to the counter. There were quiet a couple of people there but she straight up went in front, submitted.After 10-15minutes the visa was done. Finally she took us to the immigration line,( she left us here to go & attend others) only one person was n that queue but the normal queue was long. In 5minutes we were done & went to get our luggage which was already out. 10/10
I booked quickly. The service description was very clear. They contacted me quickly via a convenient messenger to clarify the details and sent me a reminder. Upon arrival, someone was already there with a sign, who let me through to the priority entrance. I was through in 5 minutes. I highly recommend booking, especially during peak season.
I'm glad I used this service. The line was huge upon arrival. Several planes arrived at once. We got through in 10 minutes. I just should have bought express baggage claim, otherwise we had to wait a very long time. But at least we weren't in line.
48 views
Free cancellation 30 min before service
